Thank You for Your Order!

We strive to ensure your complete satisfaction with your purchase. Below are the conditions under which you may return an item and receive a refund.

Returns and Refunds

We accept return and refund requests only if the following conditions are met: You may return any item within 24 hours of delivery if it is defective, unused, and in its original condition with tags and packaging intact. 

  1.      Unpacking Video:
  • You must create a video showing the unboxing package within 24 hours of receipt.
  • The video must clearly display the package, the unpacking process, and any visible damages to the product or packaging.
  1.      Undamaged Condition:
  • The product must be returned in its original, unopened, and undamaged condition, with all tags and packaging intact.
  1.      Return Timeframe:
  • You must request a return on the same day you receive your order.

How to Request a Return

Follow these steps to initiate a return:

  1.       Contact Us:
  • Reach out to our customer service team via email :  support@ckarttechcreations.com or WhatsApp  7090093090  within the return timeframe.
  1.       Provide Details:
  • Clearly state your reason for the return and include a link to the required unpacking video.
  1.  Wait for Instructions:
  • Our customer service team will review your request and provide instructions for returning the product.

Refunds

Once we receive the returned product and confirm it meets all conditions:

  •        A refund will be issued to your original payment method within 5-7 business days will be refunded in 7-10 working days from the time of order cancellation. 
  •        Please note that additional time may be required for your bank to process the refund .
  •        Only regular priced items may be refunded. Clearance Sale items cannot be refunded.

Exceptions

Returns and refunds are not applicable to:

  •        Products that have been opened or used.
  •       Products damaged due to misuse or neglect.
  •       Products missing tags or original packaging.
  •        Items explicitly excluded from the return policy (e.g., custom or clearance items). 
  •        You will be responsible for paying for your own shipping costs for returning your item . Shipping costs are non-refundable.   
 

Cancellations & Refund

  • You may cancel your order at any time before it has been shipped.

  • Once an item has been shipped, cancellations will not be accepted.

  • Orders for products specially sourced or customized for you cannot be cancelled.

  • If the product has already been shipped, any cancellation request will be treated as a return.

  • If an order is refused at the time of delivery, it will also be considered a return.

  • Once the returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

  • The refund amount will be deducted for any shipping charges, transaction fees, or other direct expenses incurred for the original delivery.

  • If approved, refunds will be processed within 10 days and credited automatically to your original payment method.

 

Please Note:

  • Returns or replacements will only be considered for defective products reported within 24 hours of delivery.
  • An unboxing video displaying the defect is mandatory for processing the return or replacement request.
  • The decision to accept a return shall at all points be purely with www.ckarttechcreations.com

Contact Us

If you have questions or need further assistance, feel free to reach out:

  • Email: support@ckarttechcreations.com

  • WhatsApp: 7090093090
By placing an order with us, you agree to this Return and Refund Policy.